File A Complaint
Experiencing problems with your telephone, electric or gas service? Use this site to file a complaint with the California Public Utilities Commission (CPUC) or the Federal Communications Commission (FCC), the regulatory agencies that oversee your utility services. This process can be frustrating, but is an important way consumers can have input into shaping the regulatory policies. These agencies are responsible for investigating and resolving disputes between utilities and consumers, and use complaint data to make crucial and far reaching policy decisions.
Complaint Form
Please answer the questions in the form below. TURN staff will help you through the process as best we can.
You must complete the official CPUC form in order to properly file your complaint.
How to Complain to the CPUC
If you have a problem with a utility company that you can’t resolve on your own you can file a complaint with the California Public Utilities Commission (CPUC). Read how the complaint process works.
Keys to Successful Complaints
Some complaints are more likely to succeed than others. Here are some simple strategies that can increase your chances of being on the winning side.
How to Direct Your Complaint
Different companies answer to different government agencies, and you'll probably have to exhaust the company's complaint system first. Here's how to address your complaint to the proper agency.
How to Complain to the FCC
Complaints about interstate phone service, including cell phones, should be directed to the Federal Communication Commission (FCC).
Websites to Know
Links to the FCC and CPUC websites.
The California Public Utilities Commission: http://www.cpuc.ca.gov/
The Federal Communications Commission complaint page: http://www.fcc.gov/cgb/complaints.html
Consumer Complaints Do (Eventually) Yield Results
The CPUC and FCC pay attention to complaints and look for patterns of wrong-doing. An official complaint is usually addressed quickly by your utility company. Official complaints are only a fraction of the consumers who faced the same problem, so your voice is powerful.
