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From Our Executive Director
From Our Executive Director, Spring 2009
Letter From Our Executive Director — December 2008
Letter From Our Executive Director — September 2008
Letter From Our Executive Director — May 2008
December 2007
September 2007
June 2007
January 2007
From TURN's Executive Director September 2006
From TURN's Executive Director June 2006
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Contact Us
TURN in the News
Report issued on success of California's solar program
AT&T’s Scheme to De-Regulate Lifeline Service
More Changes On The Way Following DTV Conversion
PG&E blackouts last longer than elsewhere
GM picks next chairman: AT&T ex-chief Ed Whitacre
Rooftop solar just a small part of energy solution, experts say
AT&T hears calls to be more consumer-friendly
Climate Bill Clears House Committee, Vote in August
Outage exposes SmartMeter flaw
First 100 Days: Green power energy initiatives may light up the L.A. job market
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Resources
Law Library
ELECTRICITY AND ENERGY LAWS
NATURAL GAS LAWS
TELEPHONE AND WIRELESS LAWS
Issues
Legislative Update: Spring 2009
SMART METERS: A DUMB IDEA
CA’s POOREST PROTEST LIFELINE CHANGES
AT&T hears calls to be more consumer-friendly
CONSUMER ACTIVISM KILLS AT&T’S UNFAIR SERVICE AGREEMENT
Missed Opportunity as Climate Bill Moves out of House Committee
Double Your Savings: Save Money and Planet at the Same Time
Energy Efficiency Programs in California
Recent Energy Consumer Protections
More Green for Your Green
Energy
Legislative Update: December 2008
Telecom
CA’s POOREST PROTEST LIFELINE CHANGES
AT&T hears calls to be more consumer-friendly
CONSUMER ACTIVISM KILLS AT&T’S UNFAIR SERVICE AGREEMENT
Telecommunications Highlights
TURN Fights for Universal Service
TURN Fights for Consumer Rights, Corporate Accountability
Protect Your Right to Privacy — End the Privacy Penalty
Why "Competition" is Failing to Protect Consumers
CONSUMER PROTESTS KILL AT&T AGREEMENT
Phone Deregulation=Higher Prices for Consumers, Higher Profits for AT&T
Cell Phone
Trading cell contracts: A poor subsitute for consumer rights
CBS 5 ConsumerWatch: Wireless Runaround
General
Green Matters
SMART METERS: A DUMB IDEA
Missed Opportunity as Climate Bill Moves out of House Committee
Double Your Savings: Save Money and Planet at the Same Time
Energy Efficiency Programs in California
More Green for Your Green
Smart Meter, Dumb Idea?
Oxnard to weigh options on plant
CFLs: Good Green or Utility Greenwash?
The Promise of Renewable Energy: Clean, Green and AFFORDABLE
Feed-in tariffs - Right for Germany, Wrong for California
Consumer Tools
Conserve Your Way to Lower Energy Bills
$10 DSL - Order Online
$35 Million in Restitution Doesn't Stop PG&E's Illegal Billing Practices.
Legislation
Legislative Update: Spring 2009
Legislative Update: December 2008
Legislative Update: September 2008
Legislative Update: May 2008
Legislative Update: December 2007
Legislative Update: September 2007
Legislative Update: June 2007
Legislative Update: November 2006
Legislative Update June 2006
Press Room
MORE EFFICIENT ENERGY EFFICIENCY PROGRAMS
Why "Competition" is Failing to Protect Consumers
Edison General Rate Case Table
CPUC President Peevey Delivers for Edison
So Cal Edison Wish List Delivered to CPUC President Peevey's Office on December 2
Feed-in tariffs - Right for Germany, Wrong for California
PG&E Seeks Reliably Higher Rates From California Public Utilities Commission
Big Businesses Should Pay Their Fair Share
Excessive Spending Driving Edison Rate Hikes
A national call for hanging out
Energy Press Releases
Missed Opportunity as Climate Bill Moves out of House Committee
So Cal Edison's Rate Hikes: Wrong Time, Wrong Reasons
So Cal Edison’s Rate Hikes: Wrong Time, Wrong Reasons
Conflicts of Interest Plague Edison Rate Case
Survey Scandal Costs Edison $145 Million
A MILLION SOLAR ROOFS FOR MILLIONAIRES
PG&E Reliability-Reliably Higher Rates
Global Warming Institute Draws Heat
Electric Bills Becoming a Blank Check
ENRON INVITED BACK TO CALIFORNIA
Telecom Press Releases
TURN Study Confirms Suppressed Findings: Phone Deregulation is a Disaster
CONSUMER ACTIVISM PUTS AT&T'S UNFAIR SERVICE AGREEMENT ON HOLD
Consumers Disagree With New AT&T Service Agreement
CPUC Guts Telco Consumer Protections
AT&T TO CPUC: WE DON'T CARE, WE DON'T HAVE TO
For Most California Consumers, Landlines Trump Cell Phones
CPUC REINS IN AT&T, BUT NOT FAR ENOUGH
Senate Committee Passes Ban on Landline Unlisted Charges
April Fools: AT&T's "Competitive Rates" Are A Joke
Higher AT&T Bills Begin Today
General Press Releases
CPUC’s Xmas Giveaway Nets Utilities $82 Million
CPUC’s Xmas Giveaway Nets Utilities $82 Million
No Change, No Hope at CPUC
Consumer Groups Oppose Schwarzenegger Appointee Rachelle Chong
Consumer Tools
Lower Your Gas Bill Now!
Conserve Your Way to Lower Energy Bills
Fight global warming, high electric bills and perspiration with a special offer from TURN!
Don’t Get Burned: Take Advantage of Cooling Off Period When Purchasing Energy Saving Equipment.
Conserve and Save: Tiered Electric Rates Are Good for the Pocket and the Planet.
BEWARE OF PAYDAY LENDERS
Index
Take the Pledge
Conserve Your Way to Lower Energy Bills
Fight global warming, high electric bills and perspiration with a special offer from TURN!
File A Complaint
KEYS TO SUCCESSFUL COMPLAINTS
How to Complain to the CPUC
How to Direct Your Complaint
How to Complain to the FCC
WEBSITES TO KNOW
Consumer Complaints Do (Eventually) Yield Results
Complaint Form
Letters to Consumer Advisor
When You’re Done, You’re Done — Resist Early Termination Fees!
Lower Your Gas Bill Now!
Find and Destroy Energy Vampires in Your Home
Can't Pay Your Bill? Don't Hesitate to Negotiate
Is Bundled Service Right For Me?
Cell phone customers: Don't let data charges drain your wallet.
How to Reach an Actual Human at Your Utility Company
The Telephone Repairperson No-Show
Can't afford expense energy-saving appliances? How to lower your energy bills on the cheap
"Baseline quantities": everything you need to know
Avoid Paying Additional Electric Company Deposits
Avoid Paying Additional Electric Company Deposits
Don't Be Unfairly Billed by PG&E
Don't Be Unfairly Billed by PG&E
Avoid Shut-offs
Cut Down on Frustrating Waits for Service Reps and Repair People
Tricks for Reaching a Human Sales Rep at Your Utility Company
How the Baseline Program Works
How the Baseline Program Works
Rebates for Purchasing Energy Efficient Appliances
Renewable Energy
Stand Up to Your Utility Company-- and WIN!
Back-Billing by PG&E - There are Limits!
Low-Income Assistance
Keep LifeLine Connected
Can't Pay Your Bill? Don't Hesitate to Negotiate
Avoid Shut-Offs
Avoid Having Your Utility Shut Off
CARE -- California Alternate Rates for Energy Program
WHO CARES WHAT THE PUBLIC THINKS?
CARE Decision Fact Sheet
CARE — California Alternate Rates for Energy (Gas & Electric)
Discounted Rates for Families: FERA
FERA — Family Electric Rate Assistance (Electric Only)
Energy Efficiency programs
Find and Destroy Energy Vampires in Your Home
Energy Efficiency and Conservation Tips from FlexYourPower.org
Reduce Your Bill 10-15%
Help Paying Back-due bills: REACH, LIHEAP
REACH -- Relief for Energy Assistance through Community Help
Low-Income Home Energy Assistance Program [LIHEAP]
Lifeline phone service
California LifeLine Telephone Service
PG&E Programs
PG&E Energy Partners Program
PG&E Programs for Low-Income Customers
SDG&E’s Programs
Cool Zones
Neighbor-to-Neighbor
Energy Team
Services for Medical Baseline and Life-Support Customers
Services for Medical Baseline and Life-Support Customers
Southern California Edison (SCE) Programs
Energy Assistance Fund (EAF)
Energy Management Assistance (EMA)
Summer Discount Plan
Southern California Gas Company’s Programs
Gas Assistance Fund
Direct Assistance Program (DAP)
When deposits are required
Avoid Paying Additional Electric Company Deposits
Wirepro: A Waste of Money for Most Consumers
How to be a Smart Phone Consumer
Wirepro: A Goldmine for AT&T, A Waste of Money for Most Consumers.
NEW! Freedom From Telemarketers—It’s Easier Than Ever Before!
Protect Yourself From Slamming and Cramming
Sample Text for CPUC Complaint Letter on AT&T Phone Record Practices:
Be a Smart Cell Phone Consumer
NEW! Freedom From Telemarketers—It’s Easier Than Ever Before!
TURN's Top Ten Things to Avoid When Purchasing Cell Service
Protect Yourself From Slamming and Cramming
Guidelines for Calling 911 from a Cell Phone
Why Your Cell Phone Probably Doesn't Have 911 Compatability
Wireline to Wireless- Don't Give Up Your Landline
Worksheet for Use Purchasing Cell Phone Service
How to Protect Yourself When Purchasing Wireless Service and Other Cell Phone Services
Save on Your Energy Bills: Energy Conservation, Energy Efficiency, and Renewable Energy
Money-Saving Tips
TIPS TO LOWER YOUR ENERGY BILLS THE ULTIMATE CHECKLIST: For Saving Money by Reducing Energy Bills
Conserve Energy and Save $: Seasonal and Year Round Tips
Double Your Savings: Save Money and the Planet at the Same Time
Find and Destroy Energy Vampires in Your Home
Energy Efficiency and Conservation Tips from FlexYourPower.org
TIPS TO LOWER YOUR ENERGY BILLS Contra Costa Times Reader’s Tips:
Renewable Energy
Save $ with Energy Efficiency
Energy Efficiency and Conservation Tips from FlexYourPower.org
Reduce Your Bill 10-15%
Understand your Bills
Understand your Energy Bill
Understand your Phone Bill
Interactive Phone Bill
Consumers Fight Back - And Win!
Done With Verizon’s Early Termination Fees
Small Refund is Hugely Satisfying
CONSUMERS FIGHT BACK - AND WIN!
Putting A Stop to Illegally Inflated PG&E Bills
FIGHT UNREASONABLE DEPOSIT DEMANDS
PG&E, You’d Never Lie to Me, But Just in Case … Let Me Check with TURN
If I Had Known, I Never Would Have Roamed . . .
Stand up to your utility company- and WIN!
Action
Protect Your Right to Privacy — End the Privacy Penalty
Action Alerts
Keep LifeLine Connected
DEMAND MORE FOR YOUR MONEY
Stop the Privacy Penalty
Consumer Tools Items
Energy Items
Green Matters Items
Legislative Items
Telecom Items